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Terms & Conditions
1.1 Welcome to Khusbooclub.com.bd. The company Agro Organica (Pvt) Ltd. (“Khusbooclub”) provides access to the Khusbooclub.com.bd website or the mobile application/app or any other media ("Website") to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services.
1.2 By impliedly or expressly accepting these Terms, you also accept and agree to be bound by Khusbooclub Policies .
1.3 In these Terms, references to "you", "User" shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, "Khusbooclub", “Khusbooclub.com.bd”, "we", "us" and "our" shall mean the Website and/or Khusbooclub Limited.
1.4 The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User.
1.5 The Website is operated by The company Agro Organica (Pvt) Ltd., a company incorporated under the laws of Bangladesh having its registered office – 301, 65 Elephant Road, Dhaka, Bangladesh. All references to the Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.
1.7 We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified.
1.8 These Terms will continue to apply until terminated by either You or Khusbooclub in accordance with the terms set out below:
1.9 The agreement with Khusbooclub can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to You.
1.10 Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement.
1. How do I join the Khusboo Club?
To be a Khusboo Club member and enjoy shopping at wholesale prices, just add a membership plan to your cart. The membership will last until the duration of the plan. You can then purchase another plan before the end of your current plan to continue shopping at Bachat Club prices.
*KHUSBOOCLUB price can be availed only if the order is marked as delivered.
2. Is the fee recurring?
The fee is not recurring, which means that you don’t authorize us to charge you continuously (month-on-month). If you wish to renew or extend your membership, you can do so by buying an additional membership plan.
3. Are all products available under the Khusboo Club?
Currently, the most popular products and brands are available for you to enjoy shopping at wholesale prices. We are constantly adding more products to the Khusboo Club.
4. What is the cancellation policy?
If the membership (without partnership offer) is bought/availed for the first time, it can be cancelled during the first 15 days from plan start date (Irrespective of the validity of the membership). Secondly, if you’ve bought/availed or cancelled membership before, then you cannot cancel the current membership plan. Lastly, if the membership plan has a partnership offer with it, then you cannot cancel the plan.
5. How do I cancel my membership and get the refund?
You can choose to cancel your membership from your Khusboo app and get a refund (as Khusboo cash) for your membership. You can visit your club membership account by clicking the main menu on the top left of your Khusboo app. You’ll find an option to end your club membership.
6. Is the membership fee final?
Membership plans are currently offered at introductory prices and are liable to change at Khusboo’ discretion. In case of any updation in the membership fee, you don’t have to pay anything extra for your ongoing plan. However, the plan renewals will happen at updated prices only.
7. Can I club Khusboo cashback, wallet offers, bank offers, etc with my orders during this membership?
Yes, you can enjoy both wholesale prices and other offers that are available on the Khusboo platform from time to time. Some coupons and offers might have certain restrictions. Please refer to the offer T&C.
8. Can I pay for the membership from my existing Khusboo cash balance and Sodexo coupons?
You can choose to pay for your Khusboo Club membership with your Khusboo cash balance. However, you can’t pay for this membership with Sodexo coupons.
9. Is lowest prices challenge applicable on club prices?
Yes, we guarantee lowest prices on certain products available on the Khusboo platform.
10. Is 150% refund on item missing applicable on club membership orders?
Yes, you are eligible for a 150% refund in case an item is missing in your order.
11. Am I eligible for quicker order delivery than normal with this membership?
12 What is the maximum number of orders that I can place during the membership period?
There is no limit to the number of orders that you can place on the Khusboo platform.
13. Can I use Simpl during the membership and use the postpaid facility?
Yes, you can choose to pay later for your order using Simpl.
14. What is the minimum order value for free delivery? My total cart value will be calculated on club prices or normal prices?
If you are a member of the Khusboo Club, the total cart value will be calculated on the club prices.
15. How do I get an invoice for my Khusboo Club membership?
Please contact our customer via in-app support.
16. How can I cancel my KHUSBOOCLUB membership plan in an live order?
You have to wait until your order gets delivered. Afterwards, according to the Cancellation Policy (mentioned in the Question 5 above), you can visit your club membership account by clicking the main menu on the top left of your Khusboo app. You’ll find an option to end your club membership.
17. Who can order using Khusboo Club membership?
Khusboo Club membership at Khusboo only allows end Consumer to place an order at prices available for Khusboo Club Members. Without prejudice, the Company reserves all its rights to cancel an order(s) against the rules for Khusboo Club Members.
18. What is the validity of Khusboo Club membership?
Khusboo Club membership can be bought for a period of 1 month (31 days), 3 months (91 days) wherein 1-month plan is used once, 6 months (186 days) and 12 months (365 days). Membership expires at midnight on the last day of your membership period.
2.1 Use of the Website is available only to such persons who can legally contract under the Contract Act, 1872.
2.2 If you are a minor i.e. under the age of 18 years, you shall not register as a user of Khusbooclub.com.bd and shall not transact on or use the Website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Khusbooclub reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to Khusbooclub’s notice or if it is discovered that you are under the age of 18 years.
2.3 By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.
2.4 The usage of the Services offered through the Website is only available if the address of the User to which the product(s) is/are to be delivered is within Dhaka City, Bangladesh; Khusbooclub is serving with 1 Hour Delivery Service, to Uttara, Tongi, Mirpur, Cantonment, Banani, Banani DOHS, Gulshan, Baridhara, Baridhara DOHS, Badda, Mohakhali, Mohakhali DOHS, Khilgaon, Paltan, Motijheel, Banasree, Moghbazar, Malibag, Razarbag, Kallyanpur, Shyamoli, Paikpara, Pallabi and Mohammedpur. For the rest of the Dhaka city Khusbooclub is currently delivering within 4-7 hours timeframe. Subject to the above, if the User specifies a convenient time and Khusbooclub will send the products during that time.
3.1 When you use Khusbooclub.com.bd, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website. Additionally any disclosures posted on the site, or sent to you by email fulfill the legal obligation of communication made in writing.
4. Your Account and Responsibilities
4.1 Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.
4.2 If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi by your email address or by filling in the details prescribed in the Website registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders.
4.4 The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will Khusbooclub be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Khusbooclub in this regard
5.1 Membership on the website is free for users. Khusbooclub does not charge any fee for browsing and buying on the website. Khusbooclub reserves the right to change its fee policy from time to time. In particular, Khusbooclub may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Khusbooclub reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website.
6.1 The material (including the content, and any other content, software or services) contained on Khusbooclub.com.bd are the property of Khusbooclub Limited, its subsidiaries, affiliates and/or third party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Agro Organica (Pvt) Ltd.
6.2 You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity.
8. Promotional Activity
8.1 To promote its services Khusbooclub uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the Website before using the service and it will be assumed that each user is aware of every information provided in the Website. Images of products in the Website are for and by reference only and actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law.
9. The Contract
9.1 Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail and/or SMS to your mobile phone number confirming receipt of your order and/or containing the details of your order (the "Order Confirmation E-mail and/or SMS"). The Order Confirmation E-mail and/or SMS is acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered; that when we send the Order Confirmation E-mail and/or SMS a contract called an “agreement to sell” is concluded in accordance with Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the property in the goods is to take place at a future time when the product(s) is/are delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for product(s) ordered by you in accordance with Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are delivered to your designated address and at that time the property in the goods is transferred from us to you.
9.2 You can cancel your order for a product at no cost any time before the goods are delivered to you.
9.3 Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
10. Product Descriptions
10.1 Khusbooclub attempts to be as accurate as possible. Khusbooclub does not manufacture or produce any product by themselves. Therefore, Khusbooclub does not warrant that product descriptions or other content of any Khusbooclub product is accurate, complete, reliable, current, or error-free. If a product offered by Khusbooclub itself is not as described, your sole remedy is to return it in unused condition.
11.1 Except where noted otherwise, the list price or suggested price displayed for products on Khusbooclub represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.
11.2 Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by Khusbooclub is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Khusbooclub, we will, either refund the amount or replace the product according to your preference, when acknowledged.
12. Return Policy
12.1 A user may return any product during the time of delivery, or within 7 days if:
a) Product does not meet user’s expectation.
b) Found damaged during delivery
c) Have doubt about the product quality and quantity
d) Received in an unhealthy/ unexpected condition
e) Is not satisfied with the packaging
f) Finds product unusable
12.2 A user may return any unopened or defective up to 20% and less, item within 7 days of receiving the item. But following products may not be eligible for return or replacement:
a) Damages due to misuse of product
b) Incidental damage due to malfunctioning of product
c) Any consumable item which has been used/installed
d) Products with tampered or missing serial/UPC numbers
e) Any damage/defect which are not covered under the manufacturer's warranty
f) Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered.
13. Refund Policy
13.1 Khusbooclub tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Khusbooclub fails to complete, requires any refund, it be done maximum within 10 Days after our acknowledgement.
13.2 Refund requests will be processed under mentioned situation:
Unable to serve with any product.
Customer return any product from a paid order.
14. Supply Policy
14.1 Khusbooclub, itself does not produce or manufacture any product, therefore Khusbooclub tries to control the quality, but do not give quality assurance for any. We believe the manufacturer/ vendor/ supplier are fully capable of assuring the quality of every product.
14.2 If any user, at the time of receiving the order delivery, finds any product injurious to health/ life/ security, we will take full liability and will accept return of that product. If the user faces any threat after 12 hours of the provided delivery, we will consider it as a lacking within the quality assurance from the manufacturers or suppliers.
14.3 All products displayed on the website are subject to change and are subject to availability.
15.1 Khusbooclub reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on Khusbooclub.com.bd. You are responsible for the reviewing of such modifications. Your continued access or use of Khusbooclub.com.bd shall be deemed your acceptance of the modified terms and conditions.